Payment Policy

This Payment Policy explains which payment methods are accepted by Monta Living and how payments are processed. Monta Living is operated by Velo Goods Retail.

Accepted Payment Methods

We accept the payment methods shown at checkout.

Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay
  • Blik

The payment methods available to you may vary depending on your device, location, and payment provider.

Payment Timing

Payment must be made in full at the time the order is placed.

Orders will only be confirmed once payment has been successfully authorised and received.

If payment is declined, unsuccessful, or cannot be authorised, the order will not be processed.

Payment Currency

Prices are displayed in the local currency of your selected region: GBP for the United Kingdom, EUR for Ireland and France, and PLN for Poland.

Pricing Information

The final order total will be shown at checkout before payment is completed.

This total may include:

  • the product price

  • any applicable taxes

  • any additional charges clearly shown at checkout, if applicable

Secure Payment Processing

Payments are processed through secure payment providers.

We do not store full payment card details on our website or servers.

Fraud Prevention

To help prevent fraud and unauthorised transactions, we may review orders and, where necessary, request additional verification before processing an order.

We reserve the right to cancel any order that appears fraudulent or unauthorised.

Refunds

Refunds are issued in accordance with our Return & Refund Policy.

Approved refunds will be returned to the original payment method used for the purchase.

Contact

Store name: Monta Living

Company name: Velo Goods Retail

Address: Wilderbeekstraat 40, Tegelen, 5931KW, The Netherlands

E-mail: support@monta-living.com

Contact pageContact

Phone: +31644973664

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 24 hours on business days.