Last updated: March 27, 2026
This Privacy Policy explains how Monta Living collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, or otherwise use our services. Monta Living is operated by Velo Goods Retail.
Our store is hosted on Shopify.
We may collect the following categories of personal information:
name
billing address
delivery address
email address
phone number
order details
payment confirmation details
account details, if you create an account
communications you send to us
device and browser information
IP address
website usage data
We do not store full payment card details.
We collect personal information:
directly from you when you place an order, contact us, create an account, or subscribe to emails
automatically through cookies and similar technologies when you use our website
from service providers that support our business, such as payment processors, shipping partners, hosting providers, and analytics providers
We use personal information to:
process and deliver orders
provide customer support
manage returns and refunds
communicate with you about your order or enquiry
improve our website, services, and customer experience
detect and prevent fraud
comply with legal and regulatory obligations
send marketing communications where you have chosen to receive them
If you opt in to marketing emails, we may send you updates, promotions, or product information.
You can unsubscribe at any time by using the unsubscribe link in the email.
We may share personal information with trusted third parties where necessary to operate our business, including:
Shopify
payment processors
delivery and fulfilment providers
IT and website hosting providers
analytics providers
advertising or marketing partners, where applicable
legal or regulatory authorities where required by law
We do not sell your personal information.
We use cookies and similar technologies to support website functionality, analyse traffic, remember preferences, and improve our services.
You can manage cookies through your browser settings. Disabling cookies may affect the way the website functions.
We keep personal information only for as long as necessary for the purposes set out in this policy, including to fulfil orders, provide customer support, meet legal and tax obligations, and resolve disputes.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration.
However, no method of internet transmission or electronic storage is completely secure.
Your personal information may be processed outside the United Kingdom or the European Economic Area.
Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place.
Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to:
request access to your personal information
request correction of inaccurate information
request deletion of your personal information
request restriction of processing
object to certain processing activities
request a copy of your personal information in a portable format
withdraw consent where processing is based on consent
We may need to verify your identity before responding to a request.
Our website is not intended for children.
We do not knowingly collect personal information from children.
Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
We may update this Privacy Policy from time to time to reflect changes to our operations, legal requirements, or website features.
The updated version will be posted on this page with a revised last updated date.
Store name: Monta Living
Company name: Velo Goods Retail
Address: Wilderbeekstraat 40, Tegelen, 5931KW, The Netherlands
E-mail: support@monta-living.com
Contact page: Contact
Phone: +31644973664
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within 24 hours on business days.
