Payment Policy

1. Accepted Payment Methods

We offer secure and convenient payment options to ensure a smooth checkout experience.

We currently accept:

Credit & Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay and Google Pay
Bank Transfer: Available for bulk or trade orders (please contact us in advance for arrangements)

All payments are processed in Pound Sterling (GBP £).

We reserve the right to amend accepted payment methods at any time.

2. Payment Terms

Full payment is required at the time of purchase.
Orders will only be processed and dispatched once payment has been successfully authorised and received.
If a payment is declined, fails, or is flagged for security reasons, the order will not be confirmed.
We are not responsible for delays caused by your bank or payment provider.

You will receive an order confirmation email once payment has been successfully completed.

3. Pricing & Currency

All prices displayed on our website are in GBP (£).
Prices include VAT where applicable (unless clearly stated otherwise).
Delivery charges (if applicable) will be clearly displayed at checkout before payment is completed.
We reserve the right to change prices at any time. However, changes will not affect orders that have already been confirmed.

If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

4. Secure Payment Processing

We take the security of your personal and payment information seriously.

Our website uses SSL (Secure Socket Layer) encryption to protect your data.
Payments are processed through trusted and PCI-DSS compliant payment gateways.
We do not store your full credit or debit card details on our servers.

All transactions are subject to validation checks and authorisation by the card issuer.

5. Refunds & Chargebacks

Refunds are processed in accordance with our Returns & Refunds Policy.

Approved refunds will be issued to the original payment method.
Refunds are typically processed within 5–10 business days after approval (processing times may vary depending on your bank or payment provider).
Shipping charges are non-refundable unless the return is due to our error or a faulty item.

If you experience an issue with your order, please contact us before initiating a chargeback. Unauthorised or unjustified chargebacks may be formally disputed.

6. Fraud Prevention & Verification

To protect our customers and our business:

We reserve the right to cancel, refuse, or place on hold any order suspected of fraudulent or unauthorised activity.
Additional identity verification may be requested for high-value transactions.
Orders may be delayed if further security checks are required.

We may also cancel orders where billing details cannot be verified.