Payment Policy
This Payment Policy explains which payment methods are accepted by Monta Living and how payments are processed. Monta Living is operated by Velo Goods Retail.
Accepted Payment Methods
We accept the payment methods shown at checkout.
Available payment methods may include:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
- Shop Pay
The payment methods available to you may vary depending on your device, location, and payment provider.
Payment Timing
Payment must be made in full at the time the order is placed.
Orders will only be confirmed once payment has been successfully authorised and received.
If payment is declined, unsuccessful, or cannot be authorised, the order will not be processed.
Payment Currency
All prices on our website are displayed in British Pounds Sterling (GBP).
If you pay using a card or account in another currency, your bank or payment provider may apply exchange rates or additional charges. These charges are outside our control.
Pricing Information
The final order total will be shown at checkout before payment is completed.
This total may include:
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the product price
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any applicable taxes
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any additional charges clearly shown at checkout, if applicable
Secure Payment Processing
Payments are processed through secure payment providers.
We do not store full payment card details on our website or servers.
Fraud Prevention
To help prevent fraud and unauthorised transactions, we may review orders and, where necessary, request additional verification before processing an order.
We reserve the right to cancel any order that appears fraudulent or unauthorised.
Refunds
Refunds are issued in accordance with our Return & Refund Policy.
Approved refunds will be returned to the original payment method used for the purchase.
Contact
Store name: Monta Living
Company name: Velo Goods Retail
Address: Wilderbeekstraat 40, Tegelen, 5931KW, The Netherlands
E-mail: support@monta-living.com
Contact page: Contact
Phone: +31644973664
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within 24 hours on business days.