FAQ

We currently ship exclusively within the United Kingdom.

We deliver to addresses in:
England, Scotland, Wales, and Northern Ireland.

Orders with delivery addresses outside the United Kingdom cannot be processed.

For full delivery information, please refer to our Shipping Policy.

Delivery consists of two stages: processing time and transit time.

Processing time: 1–3 business days (Monday to Friday, excluding public holidays)
Transit time: 5–10 business days
Estimated total delivery time:  6–13 business days

Orders placed after 5:00 PM (GMT), or on weekends or public holidays, will begin processing on the next working day.

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier disruptions, severe weather, seasonal demand, or incorrect delivery details.

For full details, please refer to our Shipping Policy.

Yes. We offer free standard shipping on all orders within the United Kingdom.

If optional delivery services are offered at checkout, additional charges may apply. Any applicable shipping charges will be shown before you complete your order.

For full details, please refer to our Shipping Policy and Payment Policy.

Orders are processed within up to 3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

After dispatch, you will receive a tracking number by email.

Please allow up to 48 hours after dispatch for tracking information to appear in the courier’s system.

If you have not received tracking details after dispatch, please contact support@monta-living.com or via our contact page.

Orders are processed through our fulfilment network in line with our store policies.
For returns, please contact us first via our contact page or at support@monta-living.com, so we can provide the correct return instructions and return address.

If your item arrives damaged, faulty, or incorrect,please contact support@monta-living.com or via our contact page as soon as possible.

To help us review the issue, please include:
your order number, a description of the issue, and clear photographs of the item and packaging where possible.

If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances.

For full details, please refer to our Return & Refund Policy.

If you would like to cancel your order, please contact please contact support@monta-living.com or via our contact page as soon as possible after placing it.

Cancellation may be possible before the order has been processed or dispatched. If the order has already been processed or shipped, cancellation may no longer be possible and the order may need to be returned in line with our Return & Refund Policy.

If you are a consumer, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

In addition to this, we offer a 30-day return period from the date of delivery.

To be eligible for a return, items must be returned in accordance with our return conditions. This includes returning items in their original condition and packaging, with all included parts, accessories, and documentation where applicable.

For full return conditions and exclusions, please refer to our Return & Refund Policy.

If the item is confirmed to be damaged, faulty, or incorrect, return shipping costs will not be charged to the customer.

If you are returning an item for a change of mind, because you ordered the wrong item, or because the item is no longer wanted, you are responsible for arranging and paying for the return shipping.

For full details, please refer to our Return & Refund Policy.

Before returning any item, you must first contact support@monta-living.com or via our contact page.

Once your request has been reviewed, we will provide return instructions and the relevant return address.

Items should not be returned without prior return instructions.

For fragile, decorative, lighting, or assembly-based items, products should be packed securely and, where applicable, returned with all components and protective packaging.

Once your returned item has been received, it will be inspected within 3–5 working days.

If the return is approved, the refund will be issued to the original payment method.

Refunds are processed within 14 days of receiving the returned goods or receiving proof that the goods have been returned, whichever occurs first.

Please note that your bank or payment provider may require additional time to complete the refund.

For full details, please refer to our Return & Refund Policy.

We do not offer direct exchanges.

If you would like a different item, colour, or variation, please return the original item in line with our Return & Refund Policy and place a new order through the website.

Some items may be non-returnable unless they are faulty. This may include:
personalised or made-to-order items, perishable goods, hygiene-sensitive products with a broken seal, or items marked as non-returnable on the product page.

These exclusions do not affect your statutory rights.

For full details, please refer to our Return & Refund Policy.

Customers are responsible for ensuring that the delivery address entered at checkout is accurate and complete.

If a parcel cannot be delivered because of incorrect or incomplete address information and is returned, we may contact you to arrange redelivery. Additional shipping charges may apply for resending the parcel.

If a refund is requested after dispatch in these circumstances, shipping costs may not be refundable.

For full details, please refer to our Shipping Policy.

For orders delivered within the United Kingdom, customers are not charged import duties or customs fees by us at checkout.

If any charges apply due to circumstances outside our control or because of incorrect delivery information, these are not included unless explicitly stated during checkout.

Available payment methods may include:
Visa, Mastercard, American Express, Apple Pay, and Google Pay.

Available payment options may vary depending on your device and location. All payments are processed securely through our payment providers.

For full details, please refer to our Payment Policy.