Privacy Policy

Last updated: March 27, 2026

This Privacy Policy explains how Monta Living collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, or otherwise use our services. Monta Living is operated by Velo Goods Retail.

Our store is hosted on Shopify.

Personal Information We Collect

We may collect the following categories of personal information:

name
billing address
delivery address
email address
phone number
order details
payment confirmation details
account details, if you create an account
communications you send to us
device and browser information
IP address
website usage data

We do not store full payment card details.

How We Collect Information

We collect personal information:

directly from you when you place an order, contact us, create an account, or subscribe to emails
automatically through cookies and similar technologies when you use our website
from service providers that support our business, such as payment processors, shipping partners, hosting providers, and analytics providers

How We Use Personal Information

We use personal information to:

process and deliver orders
provide customer support
manage returns and refunds
communicate with you about your order or enquiry
improve our website, services, and customer experience
detect and prevent fraud
comply with legal and regulatory obligations
send marketing communications where you have chosen to receive them

Marketing Communications

If you opt in to marketing emails, we may send you updates, promotions, or product information.

You can unsubscribe at any time by using the unsubscribe link in the email.

Sharing Personal Information

We may share personal information with trusted third parties where necessary to operate our business, including:

Shopify
payment processors
delivery and fulfilment providers
IT and website hosting providers
analytics providers
advertising or marketing partners, where applicable
legal or regulatory authorities where required by law

We do not sell your personal information.

Cookies and Similar Technologies

We use cookies and similar technologies to support website functionality, analyse traffic, remember preferences, and improve our services.

You can manage cookies through your browser settings. Disabling cookies may affect the way the website functions.

Data Retention

We keep personal information only for as long as necessary for the purposes set out in this policy, including to fulfil orders, provide customer support, meet legal and tax obligations, and resolve disputes.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of internet transmission or electronic storage is completely secure.