Terms of Service

These Terms & Conditions apply to your use of the Monta Living website and to any purchases made through it. Monta Living is operated by Velo Goods Retail.

SECTION 1 – OVERVIEW

By using this website or placing an order, you agree to these Terms & Conditions and to any policies referenced on this website.

If you do not agree to these Terms & Conditions, you should not use this website.

SECTION 2 – ELIGIBILITY

By using this website, you confirm that you are at least the age of majority in your country of residence, or that you are using the website under the supervision of a parent or legal guardian.

SECTION 3 – WEBSITE USE

You agree to use this website only for lawful purposes.

You must not misuse the website, interfere with its operation, or attempt to gain unauthorised access to any part of it.

SECTION 4 – PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, dimensions, images, colours, and other product information are presented as accurately as possible.

However, slight variations may occur due to screen settings, lighting, materials, manufacturing tolerances, or the handmade or natural characteristics of certain products.

It is your responsibility to review product details carefully before placing an order, including measurements, specifications, and assembly information where provided.

SECTION 5 – PRICING

All prices shown on the website are in GBP unless otherwise stated.

We reserve the right to change prices at any time before an order is placed.

SECTION 6 – ORDER ACCEPTANCE

After you place an order, you will receive an order confirmation email. This does not mean that your order has been accepted.

An order is accepted only when payment has been received and the order has been reviewed and processed.

We reserve the right to refuse, limit, or cancel any order at our discretion, including where products are unavailable, pricing errors occur, or fraud is suspected.

SECTION 7 – PAYMENT

All payments must be made in full at checkout.

Payment processing is subject to our Payment Policy.

SECTION 8 – PROCESSING AND DELIVERY

Orders are processed and delivered in accordance with our Shipping Policy.

Our current delivery timeline for orders within the United Kingdom is:

Processing time: 1-3 business days
Shipping time: 5–10 business days
Total estimated delivery time: 6–13 business days

Delivery estimates are not guaranteed.

SECTION 9 – SHIPPING RESTRICTIONS

We currently only ship to the United Kingdom.

Orders can only be placed with a delivery address within the United Kingdom.

SECTION 10 – RETURNS AND REFUNDS

Returns, cancellations, and refunds are handled in accordance with our Return & Refund Policy.

You should read that policy carefully before placing an order.

SECTION 11 – DAMAGED, FAULTY, OR INCORRECT ITEMS

If you receive an item that is damaged, faulty, or incorrect, you should contact us as soon as possible and preferably within 48 hours of delivery.

We may request photographs and other information to assess the issue before offering a resolution.

SECTION 12 – ASSEMBLY, FIT, AND PRODUCT SUITABILITY

Some products may require assembly, secure wall mounting, or careful handling.

It is your responsibility to ensure that the product is suitable for your intended space and use before purchase, including checking dimensions, installation requirements, and compatibility where relevant.

SECTION 13 – INTELLECTUAL PROPERTY

All content on this website, including text, graphics, branding, logos, images, and design elements, is owned by or licensed to Monta Living and may not be used without prior written permission.

SECTION 14 – THIRD-PARTY LINKS

This website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

SECTION 15 – USER COMMENTS AND SUBMISSIONS

If you submit feedback, suggestions, reviews, or other content to us, you grant us the right to use, reproduce, publish, and display that content in connection with our business, subject to applicable law.

You must not submit unlawful, misleading, abusive, or infringing content.

SECTION 16 – ACCURACY OF WEBSITE INFORMATION

Although we aim to keep the website accurate and up to date, errors may occasionally occur, including errors relating to pricing, product information, stock availability, shipping details, or promotional content.

We reserve the right to correct such errors and to update or cancel affected orders where necessary.

SECTION 17 – LIMITATION OF LIABILITY

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Subject to that, we are not liable for indirect or consequential loss arising from your use of the website or from products purchased through it.

SECTION 18 – TERMINATION

We may suspend or terminate access to the website if we reasonably believe that you have breached these Terms & Conditions or used the website unlawfully.